Americable - Currently investigating a partial outage on Yokosuka residents on Jones street seem to be the most effected. BLD 1452, 1355, 1386, 1451 and 1453 – Incident details

All systems operational

Currently investigating a partial outage on Yokosuka residents on Jones street seem to be the most effected. BLD 1452, 1355, 1386, 1451 and 1453

Resolved
Partial outage
Started 5 days agoLasted about 13 hours

Affected

Internet

Partial outage from 1:31 PM to 2:52 AM

Yokosuka

Partial outage from 1:31 PM to 2:52 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident.
    Optical levels at the node remain stable between -5.8 dBm and -6.0 dBm. However, the DC voltage is fluctuating intermittently between 0.20V and 0.04V. To rule out a hardware issue, we are going to replace the node's optical receiver and continue monitoring.

  • Investigating
    UTC
    Investigating

    We are currently investigating a partial outage on Yokosuka this incident.