Americable - Notice history

All systems operational

Notice history

Nov 2024

Emergency Maintenance on Kintai Bld 607, Iwakuni
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident with the Internet and TV at Iwakuni BLDG 607.

Unscheduled Power Outage Sasebo 0900 - 2100
  • Resolved
    Resolved

    Power has been restored to SA base.

  • Investigating
    Investigating

    Please be advised that due to the Sasebo Base Exercise (Black Start Exercise), there is an unscheduled base-wide power outage. The outage began at 0900 and is expected to last approximately 12 hours.

IPTV Outage
  • Resolved
    Resolved

    IPTV Outage Should be resolved. If you are experiencing further issues at this time, please reach the Americable Technical Support department (Open 24/7); 
    DSN (Yokosuka): 241-2288 EXT:2  
    USA: 305-257-8843 EXT:2 
    Japan: 0468-96-2288 EXT:2   
    Blue 'Online' Chat option: http://www.americable.com  (Tech Support Only) 

  • Investigating
    Investigating


    We are currently investigating this incident for the Americable IPTV for the following bases; Yokosuka, Ikego, Atsugi, Iwakuni, Sasebo, and Hario.

    AFN and Japanese Channels via Coax is up and running.

Schedule Maintenance in a Section of Yokosuka
  • Completed
    November 19, 2024 at 7:00 AM
    Completed
    November 19, 2024 at 7:00 AM

    Having a maintenance that may effect services in the following areas;

    Harbor Master Pier, A40 A46, A47, A48, 5203, A37, 5218, 5205, Berth 6, 7, 8, 9, 10, 11, 12, 13, 5219, Tohoku Shack, A164, A920 A61, DD4 and 5, 2053, 2067, F157, 1907, 1848, Berth 10 shack, Berth 12 shack.

Isolated Area Network Incident Yokosuka
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are currently investigating this network service incident.

    List of buildings and areas effected shown below :

    5206, 1848, 5218, F157, A37, Berth 12.

Oct 2024

October 24 2024 - All Americable locations - Scheduled Maintenance
  • Completed
    October 24, 2024 at 4:10 AM
    Completed
    October 24, 2024 at 4:10 AM
    Maintenance has completed successfully
  • In progress
    October 24, 2024 at 4:00 AM
    In progress
    October 24, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    October 24, 2024 at 4:00 AM
    Planned
    October 24, 2024 at 4:00 AM

    Americable TV service providers will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: All

    Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

22-23 October 2024 - Iwakuni - Scheduled Maintenance
  • Completed
    October 22, 2024 at 9:00 PM
    Completed
    October 22, 2024 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    October 22, 2024 at 2:00 PM
    In progress
    October 22, 2024 at 2:00 PM
    Maintenance is now in progress
  • Planned
    October 22, 2024 at 2:00 PM
    Planned
    October 22, 2024 at 2:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: All

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Yokosuka Bldgs - B39, 1400, 1401, 1407, 1471, 1493, 3132, 3133, 3134, 3135, 3133, 3137, 3201 Down
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified the cause of this outage and we are currently working to resolve the issue.

  • Investigating
    Investigating

    We are currently investigating this incident in the following buildings that are showing they are down;

    B39, 1400, 1401, 1407, 1471, 1493, 3132, 3133, 3134, 3135, 3133, 3137, 3201

17 October 2024 - Yokosuka & Ikego - Scheduled Maintenance
  • In progress
    October 16, 2024 at 4:00 PM
    In progress
    October 16, 2024 at 4:00 PM
    Maintenance is now in progress
  • Completed
    October 16, 2024 at 4:00 PM
    Completed
    October 16, 2024 at 4:00 PM
    Maintenance is now in progress
  • Planned
    October 16, 2024 at 4:00 PM
    Planned
    October 16, 2024 at 4:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: All

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

IP_TV service incident:
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are currently investigating this IP_TV incident. Issue appears to primarily be effecting AmericableTV App on Firestick streaming devices at this time. Users may notice 523 on-screen error code. List of effected channels as follows:

    101, 104, 105, 106, 107, 108, 109, 110, 114, 116, 117, 118, 120, 123, 124, 125, 131.

Sep 2024

Network Incident: YS EMERGENCY MAINTENANCE NODE 10
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Emergency maintenance is required on Node 10.

    buildings affected:

    1803, 4821, 4822, 1851, 4834, 1311, 1260, 1235, 1234, 4328, 4302, 4364, 5013, 4808, 4818, 1309, 1310, 1397, J530, 4801, 4849, JMOEM01, 4827, 1540, 4831, 1604, 1727

Yokosuka - Scheduled Maintenance - Wifi outage
  • Completed
    September 25, 2024 at 1:48 AM
    Completed
    September 25, 2024 at 1:48 AM

    Install complete. Services restored.

  • In progress
    September 24, 2024 at 11:52 PM
    In progress
    September 24, 2024 at 11:52 PM
    Maintenance is now in progress
  • Planned
    September 24, 2024 at 11:52 PM
    Planned
    September 24, 2024 at 11:52 PM

    Americable will be conducting maintenance at the following location to install extra power outlets for further installs later.

    Buildings: 1475

    Internet services will be interrupted at this location during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Network Outage - Atsugi
  • Resolved
    Resolved

    We are currently investigating a network outage for Atusgi. Will update with affected buildings shortly.

    Known affected buildings:

    3021

    3022

    3024

    3025

    3026

    3028

    3029

    3030

    3032

    3062

    3063

    3064

    3065

    3066

    3143

Outage - AFN Channels
  • Update
    Update
    This incident has been resolved.
  • Update
    Update

    We are continuing to work on a fix for this incident. Channels may become viewable during this time but we are still investigating the outage.

  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an outage with AFN channels.

Outage - AFN Channels
  • Resolved
    Resolved

    We are currently investigating an outage involving the AFN Channels on the Americable TV.

Sep 2024 to Nov 2024

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