Americable - Notice history

All systems operational

Notice history

Apr 2025

Network Incident: Yokosuka
  • Resolved
    Resolved

    This service incident has been resolved.
    All services have been restored and operating as they should be.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Identified
    Identified

    We are currently investigating this network service incident.
    The following buildings are currently experiencing an outage:
    1551 1552 1245 1246

23 April 2025 - Yokosuka - Scheduled Maintenance
  • Completed
    April 22, 2025 at 9:01 PM
    Completed
    April 22, 2025 at 9:01 PM
    Maintenance has completed successfully
  • In progress
    April 22, 2025 at 3:01 PM
    In progress
    April 22, 2025 at 3:01 PM
    Maintenance is now in progress
  • Planned
    April 22, 2025 at 3:01 PM
    Planned
    April 22, 2025 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: H20 ,1354,1355,1356,1974,1254,1255,3813,3814,898,899,911,1930,1931,1976,1978,1980,1982,1374

    3304, 1455,1456,1457,1458,1459,1460,1461,462,1462,1463,4807, J200,4300,441, J217,4805,314,1288

    J196,1441,4315,4359,1803,4821,4822,1851,4834,1311,1260,1235,1234,4328,4302,4364,5013,4808

    4818,1309,1310,1397, J530,4801,4849, JMOEM01,4827,1540,4831,1604,1315,1316.

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

(IW) OUTAGE Node 19 (MAC 119)
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating this incident.

    Buildings Affected:

    9401-9431
    9616
    9617
    9618
    9619
    9620
    9621

Network Incident: AT Network Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating this network service incident.

Network Incident : Yokosuka
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this network service incident. Service temporarily down in parts of Yokosuka Base.

    Buildings Effected:

    3810, 3812, 1343, 1345, 1346, 1342, 1341, 1340, 1339, 1347, 1336, 1337, 1338, 1336, 1250, 1336, 3843, 1570, 1230, 1210, 1283, 1632, H12, 1350, 1349, 1348, 1351, 1251, 1353, 1352, 1252, 1253, 1333, 1334, 1331, 1332, 1335

Mar 2025

Isolated Area Incident: Ikego
  • Resolved
    Resolved

    We are currently investigating this incident.

    Buildings Affected:
    Kyoto Heights

Iwakuni outage node 9A and 9B
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Network Incident: IW Unschedule Outage At Kintai Inn,
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this network service incident. Affect area: Kintai In n BLD 607 2nd Floor Wireless AP's: Rooms: Rooms 220, 221, 227, 230, 231, 233, 236.

Network Incident: IW Power Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
14 March 2025 - Iwakuni - Scheduled Maintenance
  • Completed
    March 13, 2025 at 9:00 PM
    Completed
    March 13, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    March 13, 2025 at 6:00 PM
    In progress
    March 13, 2025 at 6:00 PM
    Maintenance is now in progress
  • Planned
    March 13, 2025 at 6:00 PM
    Planned
    March 13, 2025 at 6:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 9001 – 9028, 9100 – 9118, 9201 - 9223

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Feb 2025

27 Feb 2025 - Iwakuni - Scheduled Maintenance
  • Completed
    February 26, 2025 at 9:00 PM
    Completed
    February 26, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    February 26, 2025 at 7:00 PM
    In progress
    February 26, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    February 26, 2025 at 7:00 PM
    Planned
    February 26, 2025 at 7:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 1189, 1190, 1191, 1192, 1193, 1200, 1209, 1211, 1212, 1213, 1214, 1215, 1216, 1255, 1256, 1257, 1258

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

IP_TV service incident: LOCAL AND IPTV SERVICES
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are currently investigating this IP_TV incident.

IPTV Outage - All national channels
  • Resolved
    Resolved

    This incident has been resolved. All channels should be viewable once again.

  • Investigating
    Investigating

    We are currently investigating this incident.

    Affected channels: All national channels across all devices.

    AFN and local channels unaffected.

Network Incident - Sasebo
  • Update
    Update

    Service interruption caused by emergency maintenance from NTT. Service has been restored.

  • Resolved
    Resolved

    We are currently investigating this issue affecting several areas.

14 Feb 2025 - Atsugi - Scheduled Maintenance
  • Completed
    February 13, 2025 at 9:30 PM
    Completed
    February 13, 2025 at 9:30 PM
    Maintenance has completed successfully
  • In progress
    February 13, 2025 at 7:00 PM
    In progress
    February 13, 2025 at 7:00 PM
    Maintenance is now in progress
  • Planned
    February 13, 2025 at 7:00 PM
    Planned
    February 13, 2025 at 7:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: All

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Feb 2025 to Apr 2025

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