Americable - Notice history

All systems operational

Notice history

May 2025

Network Incident: Iwakuni and Sasebo/Hario
  • Resolved
    Resolved

    This incident has been resolved. Service has been restored.

  • Identified
    Identified

    Our techs were notified by the Japanese network provider that they are experiencing a major network outage that is affecting all of our circuits around the area of Iwakuni and Sasebo/Hario. Their field techs are currently troubleshooting the issue.

  • Investigating
    Investigating

    We are currently investigating this network service incident.

(IW) OUTAGE Node HE (MAC 219)
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

    Buildings Affected: 501, 600, and 606

Network Incident: Iwakuni Kintai inn 606 (3rd floor)
  • Resolved
    Resolved

    This service incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this network service incident in Iwakuni Kintai inn 606 (3rd floor)

Apr 2025

Network Incident: Iwakuni
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this network service incident.
    Managed WIFI in 606 and 600.

IP_TV service incident: Channel 244 WETV Pixelation and Freezing With Android and Apple IOS Devices
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    The Provider are currently investigating this IP_TV channel 244 WETV pixelation, freezing and skipping incident.

29 April 2025 - Yokosuka Navy Gateway Inns 1723 - Scheduled Maintenance
  • Completed
    April 29, 2025 at 1:00 AM
    Completed
    April 29, 2025 at 1:00 AM
    Maintenance has completed successfully.
  • In progress
    April 29, 2025 at 12:25 AM
    In progress
    April 29, 2025 at 12:25 AM
    Maintenance is now in progress
  • Planned
    April 29, 2025 at 12:25 AM
    Planned
    April 29, 2025 at 12:25 AM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 1723

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

(YS) Scheduled outage BLDG 1556
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident. This will be affecting TV and Internet.

Network Incident: Yokosuka
  • Resolved
    Resolved

    This service incident has been resolved.
    All services have been restored and operating as they should be.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Identified
    Identified

    We are currently investigating this network service incident.
    The following buildings are currently experiencing an outage:
    1551 1552 1245 1246

Mar 2025

Isolated Area Incident: Ikego
  • Resolved
    Resolved

    We are currently investigating this incident.

    Buildings Affected:
    Kyoto Heights

Iwakuni outage node 9A and 9B
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Network Incident: IW Unschedule Outage At Kintai Inn,
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this network service incident. Affect area: Kintai In n BLD 607 2nd Floor Wireless AP's: Rooms: Rooms 220, 221, 227, 230, 231, 233, 236.

Network Incident: IW Power Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
14 March 2025 - Iwakuni - Scheduled Maintenance
  • Completed
    March 13, 2025 at 9:00 PM
    Completed
    March 13, 2025 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    March 13, 2025 at 6:00 PM
    In progress
    March 13, 2025 at 6:00 PM
    Maintenance is now in progress
  • Planned
    March 13, 2025 at 6:00 PM
    Planned
    March 13, 2025 at 6:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 9001 – 9028, 9100 – 9118, 9201 - 9223

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Mar 2025 to May 2025

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