Americable - Notice history

Experiencing partial outage

Notice history

Jun 2025

IP_TV service incident: Japan Local Channel KTN 116 and NIB 117
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating this IP_TV incident. Japan Local Channels KTN 116 and NIB 117 are out at this time on Android and Apple IOS Devices

ATSUGI - Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently experiencing an outage. We are currently investigating this incident.

(IW) Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are investigating the current outage. Tower 906 is on, houses are out.

Network Incident: IW Headend Unscheduled Power Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    The source of the problem has been identified. Repairs are in progress to restore services.

Network Incident: YOKO Unschedule Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this network service incident. Affected building Areas: 1925 #1, 1926 #3, 1928 #7 1988 #2, 1984#9, 1990 #10. 1994 #6.

May 2025

Local TV service Incident: Tv Channel (16-5 Fuji 8) / Amino box ( Channel 107)
  • Resolved
    Resolved

    We are currently investigating black screen issue on Tv Channel (16-5 Fuji 8) Amino box ( Channel 107)
    The issue is solved.

Network Incident: IW SCHEDULED MAINTENANCE
  • Completed
    May 22, 2025 at 11:21 PM
    Completed
    May 22, 2025 at 11:21 PM
    Maintenance is now in progress.
  • Planned
    May 22, 2025 at 11:00 PM
    Planned
    May 22, 2025 at 11:00 PM
    We are planning for a scheduled maintenance during that time.
May 22nd 2025 - Iwakuni - Scheduled Maintenance
  • Completed
    May 22, 2025 at 6:22 AM
    Completed
    May 22, 2025 at 6:22 AM
    Maintenance has completed successfully.
  • In progress
    May 22, 2025 at 5:30 AM
    In progress
    May 22, 2025 at 5:30 AM
    Maintenance is now in progress
  • Planned
    May 22, 2025 at 5:30 AM
    Planned
    May 22, 2025 at 5:30 AM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 1503

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area maintenance: BLD 1234
  • Completed
    May 21, 2025 at 1:52 AM
    Completed
    May 21, 2025 at 1:52 AM
    Maintenance has completed successfully.
  • In progress
    May 21, 2025 at 12:01 AM
    In progress
    May 21, 2025 at 12:01 AM
    Maintenance is now in progress.
  • Planned
    May 20, 2025 at 11:52 PM
    Planned
    May 20, 2025 at 11:52 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 1234

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Scheduled Maintenance: BLD 1315 AND 1316
  • Completed
    May 15, 2025 at 5:18 AM
    Completed
    May 15, 2025 at 5:18 AM
    Maintenance has completed successfully.
  • In progress
    May 15, 2025 at 5:09 AM
    In progress
    May 15, 2025 at 5:09 AM
    Maintenance is now in progress.
  • Planned
    May 15, 2025 at 4:35 AM
    Planned
    May 15, 2025 at 4:35 AM

    We are planning a scheduled Maintenance
    Blds affected: 1315, 1316

Apr 2025

Network Incident: Iwakuni
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this network service incident.
    Managed WIFI in 606 and 600.

IP_TV service incident: Channel 244 WETV Pixelation and Freezing With Android and Apple IOS Devices
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    The Provider are currently investigating this IP_TV channel 244 WETV pixelation, freezing and skipping incident.

29 April 2025 - Yokosuka Navy Gateway Inns 1723 - Scheduled Maintenance
  • Completed
    April 29, 2025 at 1:00 AM
    Completed
    April 29, 2025 at 1:00 AM
    Maintenance has completed successfully.
  • In progress
    April 29, 2025 at 12:25 AM
    In progress
    April 29, 2025 at 12:25 AM
    Maintenance is now in progress
  • Planned
    April 29, 2025 at 12:25 AM
    Planned
    April 29, 2025 at 12:25 AM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 1723

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

(YS) Scheduled outage BLDG 1556
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident. This will be affecting TV and Internet.

Network Incident: Yokosuka
  • Resolved
    Resolved

    This service incident has been resolved.
    All services have been restored and operating as they should be.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Identified
    Identified

    We are currently investigating this network service incident.
    The following buildings are currently experiencing an outage:
    1551 1552 1245 1246

Apr 2025 to Jun 2025

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