Americable - Notice history

Experiencing minor outage

Notice history

Sep 2023

Local TV service Incident: cooking channel 228
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are currently investigating this local TV channel incident.

IP_TV Service: GOLF CH 223
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

AmericableTV - Scheduled Maintenance
  • Completed
    September 26, 2023 at 10:47 PM
    Completed
    September 26, 2023 at 10:47 PM

    Maintenance has completed successfully.

  • In progress
    September 26, 2023 at 6:39 AM
    In progress
    September 26, 2023 at 6:39 AM

    Maintenance is now in progress.

  • Planned
    September 26, 2023 at 6:00 AM
    Planned
    September 26, 2023 at 6:00 AM

    Americable's cable provider conducting scheduled maintenance. Expected time of maintenance is 3 hours. AmericableTV channels impacted are listed below.

    Channels Impacted:
    AMCEast AmericanHeroesChannelEast
    AnimalPlanetEast
    BBCAmericaEast
    BBCWorldNewsEast ComedyCentralEast DiscoveryChannelEast DiscoveryFamiliaEast FamilyMovieClassicsEast
    FreeformEast FXEast
    FXMovieChannelEast FXXEast
    GolfChannelEast
    IFCEast InvestigationDiscoveryEast NationalGeographicEast NickelodeonEast
    OutdoorChannelEast
    ScienceEast SportsmanChannelEast TLCEast
    UniversalKidsEast
    VH1_East

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

IP_TV service incident: SHOxBET (314)
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Premium channel SHOxBET (314) is out on AmericableTV. We are currently investigating this IP_TV incident.

Isolated Area Incident: Atsugi Internet and TV Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    3021
    3022
    3023
    3024
    3025
    3026
    3027
    3028
    3029
    3030
    3031
    3032
    3101
    3102

Aug 2023

Local TV service Incident: Free Military Tier
  • Resolved
    Resolved

    channels back up

  • Investigating
    Investigating

    We are currently investigating this local TV channel incident.

Notice of outage: Yokosuka, Ikego & Atsugi - Provider Scheduled Maintenance (31 August 2023)
  • Completed
    August 30, 2023 at 10:00 PM
    Completed
    August 30, 2023 at 10:00 PM

    Maintenance has completed successfully

  • In progress
    August 30, 2023 at 4:00 PM
    In progress
    August 30, 2023 at 4:00 PM

    Maintenance is now in progress

  • Planned
    August 30, 2023 at 4:00 PM
    Planned
    August 30, 2023 at 4:00 PM

    Dear Americable Customers,

    Americable’s service provider will be conducting scheduled maintenance during the timeframe noted below. As a result, our customers will experience an interruption of Internet and IP TV service. This outage will not affect AFN and Japanese programming.

    Maintenance Time:
    Start: 31 August 2023, Thursday 01:00 JST
    End: 31 August 2023, Thursday 07:00 JST

    Affected Customers:
    Yokosuka, Ikego and Atsugi Customers

    Maintenance Type:
    Americable service provider maintenance

    Customers will experience an interruption of Internet and Television service during this maintenance period. It will also not impact our FREE Military tier service consisting of the AFN and Japanese programming.

    For alerts and status of Americable planned maintenance and outage alerts, please go to our web site, and at the top of the page click on “Service Status”. From there you can view the status of our systems to see if your location is affected. You can also sign-up for e-mail alerts if desired based on where you live. For a detailed description on how to sign up please go to: https://kb.americable.net/knowledge-base/how-to-subscribe-to-americable-status/.

    We apologize for the inconvenience and appreciate your patience. If you have any questions, please call 241-2288 and press 2 during the recording.

    Regards,
    Americable Intl Japan, Inc.

Notice of outage: Iwakuni, Sasebo & Hario - Provider Scheduled Maintenance (30 August 2023)
  • Completed
    August 29, 2023 at 10:00 PM
    Completed
    August 29, 2023 at 10:00 PM

    Maintenance has completed successfully

  • In progress
    August 29, 2023 at 4:00 PM
    In progress
    August 29, 2023 at 4:00 PM

    Maintenance is now in progress

  • Planned
    August 29, 2023 at 4:00 PM
    Planned
    August 29, 2023 at 4:00 PM

    Dear Americable Customers,

    Americable’s service provider will be conducting scheduled maintenance during the timeframe noted below. As a result, our customers will experience an interruption of Internet and IP TV service. This outage will not affect AFN and Japanese programming.

    Maintenance Time:
    Start: 30 August 2023, Wednesday 01:00 JST
    End: 30 August 2023, Wednesday 07:00 JST

    Affected Customers:
    Iwakuni, Sasebo and Hario Customers

    Maintenance Type:
    Americable service provider maintenance

    Customers will experience an interruption of Internet and Television service during this maintenance period. It will also not impact our FREE Military tier service consisting of the AFN and Japanese programming.

    To see the status of Americable planned maintenance and outage alerts, please go to our web site, and click on “Service Status”. From there you can view the status of our systems to see if your location is affected. You can also sign-up for e-mail alerts if desired based on where you live. For a detailed description on how to sign up please go to: https://kb.americable.net/knowledge-base/how-to-subscribe-to-americable-status/.

    We apologize for the inconvenience and appreciate your patience. If you have any questions, please call 241-2288 and press 2 during the recording.

    Regards,
    Americable Intl Japan, Inc.

24 Aug - Sasebo - Scheduled Maintenance
  • Completed
    August 23, 2023 at 9:00 PM
    Completed
    August 23, 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    August 23, 2023 at 3:00 PM
    In progress
    August 23, 2023 at 3:00 PM

    Maintenance is now in progress

  • Planned
    August 23, 2023 at 3:00 PM
    Planned
    August 23, 2023 at 3:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 580, 581, 582, 583, 541, 542, 538, 539, 540, 547, 546, 524, 533, 532, 531, 530, 545, 520, 1618, 502, 500, 1530, 1512, 508

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area Incident: Hario Housing
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Update

    Contractors cut fiber optic cable. Technicians are on-site working to repair.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Hario Base in Buildings Impacted:
    5000, 5001, 5002, 5003, 5004, 5005, 5006, 5007, 5008, 5009, 5010, 5011, 5012, 5013, 5014, 5015, 5016, 5017, 5018, 5019, 5020, 5021, 5022, 5039, 5139

Jul 2023

Yokosuka Scheduled Maintenance
  • Completed
    July 27, 2023 at 9:01 PM
    Completed
    July 27, 2023 at 9:01 PM

    Maintenance has completed successfully

  • In progress
    July 27, 2023 at 3:01 PM
    In progress
    July 27, 2023 at 3:01 PM

    Maintenance is now in progress

  • Planned
    July 27, 2023 at 3:01 PM
    Planned
    July 27, 2023 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3330, 1555, 1496, 1407, E18, 3201, 1401, 1400, 3209, E22, 1493, 3136, 3137, C-39, 3131, 3132, 3133, 3134, 3135, 1471, 1387, 1388, 4445, 4446, 4372, 4373, 1452, 1451, 1453, 1454, 1389, 1264, 1265, 1266, 4441, 4438, 1150, 1151, 1152.

    Internet and Television Service will be interrupted during this maintenance. We apologize for the inconvenience and appreciate your patience. If you have questions, please call 241-2288 and press 2 during the recording.

Atsugi - Emergency Maintenance
  • Completed
    July 27, 2023 at 1:31 AM
    Completed
    July 27, 2023 at 1:31 AM

    We are conducting an emergency maintenance for the following buildings:

    Buildings: 75, 71, 70, 407, and 564

    Services will be interrupted while making repairs.

Atsugi Scheduled Maintenance
  • Completed
    July 26, 2023 at 9:01 PM
    Completed
    July 26, 2023 at 9:01 PM

    Maintenance has completed successfully

  • In progress
    July 26, 2023 at 3:01 PM
    In progress
    July 26, 2023 at 3:01 PM

    Maintenance is now in progress

  • Planned
    July 26, 2023 at 3:01 PM
    Planned
    July 26, 2023 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 75, 924, 958, 980, 981, 982, 983, 985, 986, 988, 989, 991, 993, 994, 995, 998, 999, 1300, 1301, 1302, 1306, 3043, 3044, 3046, 3047, 3048, 3049, 3137, 3138, 3139, 3140, 3141.

    Internet and Television Service will be interrupted during this maintenance. We apologize for the inconvenience and appreciate your patience. If you have questions, please call 241-2288 and press 2 during the recording.

AFN channels out from source
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Atsugi Scheduled Maintenance
  • Completed
    July 26, 2023 at 1:21 AM
    Completed
    July 26, 2023 at 1:21 AM

    Maintenance has completed. Modems are back online.

  • In progress
    July 26, 2023 at 12:00 AM
    In progress
    July 26, 2023 at 12:00 AM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3131, 3133, 3134

    Internet and Television Service will be interrupted during this maintenance. We apologize for the inconvenience and appreciate your patience. If you have questions, please call 241-2288 and press 2 during the recording.

Jul 2023 to Sep 2023

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