Americable - Notice history

Experiencing partial outage

Notice history

Jun 2023

Iwakuni Node 19D Internet Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Update
    Update

    We are still currently investigating the "partial outage" service incident.

  • Investigating
    Investigating

    We are currently investigating an internet service incident on Iwakuni base Node 19.

    Affected buildings located around Tulip Drive and Salvia drive IW.
    BLD: 9601,9602,9603,9604,9605,9606,9607,9608,9609,9610,9611,9612,9613,9614,9615

Provider TV Maintenance
  • Completed
    June 29, 2023 at 10:00 AM
    Completed
    June 29, 2023 at 10:00 AM

    Maintenance has completed successfully

  • In progress
    June 29, 2023 at 4:00 AM
    In progress
    June 29, 2023 at 4:00 AM

    Maintenance is now in progress

  • Planned
    June 29, 2023 at 4:00 AM
    Planned
    June 29, 2023 at 4:00 AM

    Our TV provider will be performing an Urgent Maintenance on their redundancy path affecting the below channels (Redundancy Path Only):

    Maintenace time frame is today, 1300-1900 local time.

    FoodNetworkEast_HD

    TLCEastHD

    ScienceEastHD

    LifetimeMovieNetworkEastHD

    HGTVEastHD

    USANetworkEast_HD

    ComedyCentralEast_HD

    HallmarkMoviesMysteriesEastHD

    TVLandEast_HD

    BETEastHD

    ParamountNetworkEast_HD

    AEEastHDPIP

    LifetimeEastHD

    WEtvEast_HD

    InvestigationDiscoveryEast_HD

    ViceTVEast_HD

    HallmarkChannelEast_HD

    AnimalPlanetEast_HD

    AEEast_HD

    MTVEastHD

    NickelodeonEastHD

    DiscoveryChannelEast_HD

    MSNBCEastHD

    HistoryEastHD

    VH1EastHD

    CMTEastHD

    FreeformEastHD

    TLCEastHD_PIP

    SyfyEastHD

Ikego Emergency Outage - Bldg 699
  • Resolved
    Resolved

    This incident has been resolved for Bldg 699 at 5:47pm.

  • Update
    Update

    Outage starting now Outage started at 1707

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    699 Ikego

INVESTIGATING IP_TV service incident:
  • Resolved
    Resolved

    This service incident has been resolved.
    All services have been restored and operating as they should be.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Monitoring
    Monitoring

    Repairs have been implemented to the service outage.
    We are currently monitoring the result to ensure repairs are successful in restoring all services.

  • Investigating
    Investigating

    We are currently investigating this IP_TV incident.

Yokosuka Scheduled Maintenance
  • Completed
    June 20, 2023 at 1:11 AM
    Completed
    June 20, 2023 at 1:11 AM

    Scheduled Maintenance has completed successfully.

  • Update
    June 20, 2023 at 1:02 AM
    In progress
    June 20, 2023 at 1:02 AM

    BLD 1492 completed.

  • Update
    June 20, 2023 at 12:50 AM
    In progress
    June 20, 2023 at 12:50 AM

    BLD 1721 completed at 0944.

  • Update
    June 20, 2023 at 12:49 AM
    In progress
    June 20, 2023 at 12:49 AM

    BLD 1393 completed at 0927.

  • In progress
    June 19, 2023 at 11:00 PM
    In progress
    June 19, 2023 at 11:00 PM

    BLD 1530 Completed.

May 2023

INVESTIGATING Isolated Area Incident:
  • Resolved
    Resolved

    This service incident has been resolved.
    All services have been restored.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka Technical Support: 241-2288
    Atsugi Technical Support: 264-2288
    Sasebo Technical Support: 241-2288
    Iwakuni Technical Support: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Identified
    Identified

    The source of the problem has been identified. Repairs are in progress to restore services.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    ALL UH buildings

Americable system maintenance for Sasebo, Yokosuka, Atsugi, and Ikego
  • Completed
    May 24, 2023 at 4:55 PM
    Completed
    May 24, 2023 at 4:55 PM

    Maintenance has completed successfully.

  • Update
    May 24, 2023 at 3:27 PM
    In progress
    May 24, 2023 at 3:27 PM

    Sasebo portion of maintenance complete.

  • In progress
    May 24, 2023 at 3:05 PM
    In progress
    May 24, 2023 at 3:05 PM

    Maintenance is now in progress

  • Planned
    May 24, 2023 at 3:05 PM
    Planned
    May 24, 2023 at 3:05 PM

    Americable will be conducting system maintenance to equipment servicing Sasebo, Hario, Yokosuka, Atsugi, and Ikego. There will be a brief disruption of Internet service in the areas indicated below during this maintenance window as we reboot the routers for those areas.

    Maintenance type:
    Network equipment maintenance (router firmware update Sasebo)
    Cable replacement (Yokosuka/Ikego/Atsugi)

    Services Affected:
    Internet and TV

    Time Frame:
    Start: 25 May 2023, Thursday 00:05 JST
    End: 25 May 2023, Thursday 02:00 JST

    Affected Customers: All Sasebo, Hario, Yokosuka, Atsugi, and Ikego.

    We apologize for the inconvenience and appreciate your patience. If you have any questions about this outage, please call 241-2288 and press 2 during the recording.

INVESTIGATING Isolated Area Incident:
  • Resolved
    Resolved

    This service incident has been resolved.
    All services have been restored.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka Technical Support: 241-2288
    Atsugi Technical Support: 264-2288
    Sasebo Technical Support: 241-2288
    Iwakuni Technical Support: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Identified
    Identified

    The source of the problem has been identified. Repairs are in progress to restore services.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    Buildings 3044 through 3049

INVESTIGATING Isolated Area Incident:
  • Resolved
    Resolved

    Sasebo Navy Lodge modems back online. Power is back on for the Navy Lodge.

    This service incident has been resolved.
    All services have been restored.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka Technical Support: 241-2288
    Atsugi Technical Support: 264-2288
    Sasebo Technical Support: 241-2288
    Iwakuni Technical Support: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Identified
    Identified

    Sasebo Navy Lodge modems out due to power outage in both buildings.

Apr 2023

No notices reported this month

Apr 2023 to Jun 2023

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