Americable - Notice history

Hario experiencing major outage

Notice history

Jun 2024

Local TV service Incident: AFN Channels
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this local TV channel incident.

Isolated Area Incident:
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    BLD 1501

    BLD 1358

Unscheduled Maintenance -YS BLD 3213
  • Completed
    June 25, 2024 at 12:51 AM
    Completed
    June 25, 2024 at 12:51 AM
    Maintenance is now in progress.
  • Planned
    June 25, 2024 at 12:48 AM
    Planned
    June 25, 2024 at 12:48 AM

    Unscheduled Maintenance today: Network related

    Building affected: 3213 floors 3rd and 4th

    no estimated time of completion

18 June, 2024 - Yokosuka - Scheduled Maintenance
  • Completed
    June 17, 2024 at 3:01 PM
    Completed
    June 17, 2024 at 3:01 PM
    Maintenance is now in progress
  • Planned
    June 17, 2024 at 3:01 PM
    Planned
    June 17, 2024 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 980, C98, C99, 3125, C97, 3123, C93, 3121, C91, 3119, C89, 1376, 3117, 3115, 3110, 3108, 3106, 3104, 3102, 3100, B37, CC-39, C32, C31, 1472, 3128, C20, C1, C3, C2, C9, 3154

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

17 June, 2024 - Americable -Provider Scheduled Maintenance
  • Completed
    June 16, 2024 at 6:30 PM
    Completed
    June 16, 2024 at 6:30 PM
    Maintenance has completed successfully
  • In progress
    June 16, 2024 at 6:00 PM
    In progress
    June 16, 2024 at 6:00 PM
    Maintenance is now in progress
  • Planned
    June 16, 2024 at 6:00 PM
    Planned
    June 16, 2024 at 6:00 PM

    Americable’s service provider will be conducting maintenance during the timeframe noted below.  During this maintenance customers will experience an interruption of AmericableTV service during this maintenance period.  This outage will not affect AFN and Japanese programming. 

    Affected Customers: All Americable TV customers

    Customers will experience an interruption of IP TV service during this maintenance period.  Maintenance will not impact our FREE Military tier service consisting of the AFN and Japanese programming. 

     

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

May 2024

Schedule Maintenance Power Outage YS Bldg 1558
  • Update
    Update

    Maintenance has been completed.

  • Resolved
    Resolved

    Conducting a Schedule Maintenance Power Outage Located in Yokosuka Building 1558

    The expected scheduled time is between 2100 til 2200.

    Maintenance has been completed

Isolated Area Incident:
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:

    4317, 1236, 1239, 1238, 1240, 1241

    Dry Dock 6

Isolated Area Incident:
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    1457, 1458,, 1459, 1460, 1461, 1463, 4362.

AmericableTV Ch 117 NIB (Nagasaki International TV Broadcasting)
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Our provider is currently investigating this incident for the Americable IPTV service.

    Customers in Sasebo and Hario utilizing the Free TV AFN Network through Coax on Channel 16-4 should be able to view that channel network.

Isolated Area Incident
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We are currently investigating an isolated service incident.

    Buildings Impacted :
    1925, 1926, 1927, 1928, 1984, 1986, 1988, 1990, 1992, 1994, 3112

Apr 2024

Maintenance @0855
  • Completed
    April 30, 2024 at 12:52 AM
    Completed
    April 30, 2024 at 12:52 AM

    Maintenance completed. All modems back online.

  • Planned
    April 30, 2024 at 12:02 AM
    Planned
    April 30, 2024 at 12:02 AM

    Starting Iwakuni emergency maintenance to replace micro node.

    Some buildings internet may be impacted.

Isolated Area Incident:
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    1315

Sasebo PWC Power Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Currently a unscheduled power outage at Sasebo base. PWD is investigating. Buildings 520, 539, 541, 580, 581, 582, 583 internet and TV are affected.

Atusig Building 3069 Schedule Maintenance Power Outage 2300 til 0000
  • Resolved
    Resolved

    The maintenance has been complete and service has been restored.

  • Monitoring
    Monitoring

    Atsugi Building 3069 is undergoing a scheduled maintenance power outage from 11PM until 12AM.

April 19, 2024 - All bases - Scheduled Maintenance
  • Completed
    April 18, 2024 at 4:35 PM
    Completed
    April 18, 2024 at 4:35 PM

    Traffic is passing on both circuits.
    Maintenance is complete.

  • In progress
    April 18, 2024 at 3:30 PM
    In progress
    April 18, 2024 at 3:30 PM
    Maintenance is now in progress
  • Planned
    April 18, 2024 at 3:30 PM
    Planned
    April 18, 2024 at 3:30 PM

    Americable will be conducting urgent maintenance to update our firewall firmware.  This is required to mitigate a known vulnerability in the existing firmware.  During this maintenance window customers will experience a brief loss of Internet service as the equipment is reloaded and routing is reestablished.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Apr 2024 to Jun 2024

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