Americable - Notice history

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Oct 2025

OCT28
Outage Sasebo - Scheduled Maintenance Nodes 5028 and 5039
CompletedMaintenance4 hours 25 minutes
  • Completed
    October 28, 2025 at 7:25 PMUTC
    Completed
    October 28, 2025 at 7:25 PMUTC
    Maintenance has completed successfully.
  • In progress
    October 28, 2025 at 3:00 PMUTC
    In progress
    October 28, 2025 at 3:00 PMUTC
    Maintenance is now in progress
  • Planned
    October 28, 2025 at 3:00 PMUTC
    Planned
    October 28, 2025 at 3:00 PMUTC

    We are conducting scheduled maintenance to upgrade nodes 5028 and 5039. Network and TV services will be interrupted during upgrade process.

    Buildings affected:
    Ayame Towers
    Sakura Towers

Tokyo Channel 17-2 & IPTV 109 Outage
ResolvedPartial outage48 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
IPTV Channel Outage
ResolvedMajor outage2 hours 24 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Sasebo & Hario Base Outage
ResolvedMajor outage2 hours 25 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Slow Internet Connection
ResolvedMajor outage10 hours
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating

    Internet connection is slow between IW and SA. NTT is investigating the issue.

Sep 2025

Yokosuka BLDG 1516 Degraded Service
ResolvedDegraded performance5 hours 50 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Americable TV app channels 120-350 are down due to maintenance.
Resolved4 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    During routine checks, it was identified that channels 120–350 are not displaying on iOS, Android, and coaxial platforms. We are currently investigating this incident.

OUTAGE | All MWR AP Portal Users
ResolvedPartial outage6 hours 17 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
SEP10
Ikego - Scheduled Maintenance Izumo Tower
CompletedMaintenance2 hours 26 minutes
  • Completed
    September 10, 2025 at 5:27 PMUTC
    Completed
    September 10, 2025 at 5:27 PMUTC
    Maintenance has completed successfully.
  • In progress
    September 10, 2025 at 3:01 PMUTC
    In progress
    September 10, 2025 at 3:01 PMUTC
    Maintenance is now in progress
  • Planned
    September 10, 2025 at 3:01 PMUTC
    Planned
    September 10, 2025 at 3:01 PMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: Izumo Tower Bld 694

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Network Incident: SA Unschedule Outage
Resolved2 hours 18 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident. NTT Osaka connection with Sasebo base is down at this time. NTT is investigating the problem.

Aug 2025

Americable TV APP CH 247 KIDSHD No AUDIO
ResolvedPartial outage18 hours 52 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

(IW) Outage | BLD 110 | CBRE & Hospital
ResolvedPartial outage23 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
AFN Channels & IW Local Channels Down
ResolvedPartial outage52 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
IW Scheduled Maintenance Node 4A
ResolvedPartial outage1 hour 1 minute
  • Resolved
    UTC
    Resolved

    This maintenance has been concluded.

  • Monitoring
    UTC
    Monitoring

    We are currently doing maintenance.

(YS) Outage | BLD 3387
ResolvedPartial outage3 hours 20 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

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