Americable - Notice history

Experiencing partial outage

Notice history

Apr 2024

Maintenance @0855
  • Completed
    April 30, 2024 at 12:52 AM
    Completed
    April 30, 2024 at 12:52 AM

    Maintenance completed. All modems back online.

  • Planned
    April 30, 2024 at 12:02 AM
    Planned
    April 30, 2024 at 12:02 AM

    Starting Iwakuni emergency maintenance to replace micro node.

    Some buildings internet may be impacted.

Isolated Area Incident:
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    1315

Sasebo PWC Power Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Currently a unscheduled power outage at Sasebo base. PWD is investigating. Buildings 520, 539, 541, 580, 581, 582, 583 internet and TV are affected.

Atusig Building 3069 Schedule Maintenance Power Outage 2300 til 0000
  • Resolved
    Resolved

    The maintenance has been complete and service has been restored.

  • Monitoring
    Monitoring

    Atsugi Building 3069 is undergoing a scheduled maintenance power outage from 11PM until 12AM.

April 19, 2024 - All bases - Scheduled Maintenance
  • Completed
    April 18, 2024 at 4:35 PM
    Completed
    April 18, 2024 at 4:35 PM

    Traffic is passing on both circuits.
    Maintenance is complete.

  • In progress
    April 18, 2024 at 3:30 PM
    In progress
    April 18, 2024 at 3:30 PM
    Maintenance is now in progress
  • Planned
    April 18, 2024 at 3:30 PM
    Planned
    April 18, 2024 at 3:30 PM

    Americable will be conducting urgent maintenance to update our firewall firmware.  This is required to mitigate a known vulnerability in the existing firmware.  During this maintenance window customers will experience a brief loss of Internet service as the equipment is reloaded and routing is reestablished.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Mar 2024

Isolated Area Incident:
  • Resolved
    Resolved

    Internet has been restored to the Bowling Alley.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted: Iwakuni BLD 1333 Bowling Alley wireless internet down.

Local TV service Incident: CH 17-4 Base Command
  • Resolved
    Resolved

    We are currently investigating this local TV channel incident.

IPTV Service Incident
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Fox New Channel HD (CH. 142) currently down on all streaming platforms. We are currently investigating this IPTV incident.

Isolated Area Incident: 1495
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    Power for building 1495 should be restored by 1600.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    1495

Isolated Area Incident:
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    We are currently investigating an isolated service incident.
    Buildings Impacted:

    3849

    3853

Feb 2024

**3/1/2024 - Sasebo* - Scheduled Maintenance 0700 - 0730
  • Completed
    February 29, 2024 at 11:00 PM
    Completed
    February 29, 2024 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    February 29, 2024 at 10:00 PM
    In progress
    February 29, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    February 29, 2024 at 10:00 PM
    Planned
    February 29, 2024 at 10:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 1602 Navy Lodge

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

1 March 2024 - Atsugi - Scheduled Maintenance
  • Completed
    February 29, 2024 at 9:01 PM
    Completed
    February 29, 2024 at 9:01 PM
    Maintenance has completed successfully
  • In progress
    February 29, 2024 at 3:01 PM
    In progress
    February 29, 2024 at 3:01 PM
    Maintenance is now in progress
  • Planned
    February 29, 2024 at 3:01 PM
    Planned
    February 29, 2024 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings:

    70, 75, 77, 81, 104, 130, 146, 150, 181, 183, 187, 194, 206, 207, 286, 294, 407, 430-432, 451-456, 480, 495, 564, 949, 970, 978, 987, 1289, 1290, 1401, 1445, 1460, 3043, 3143, 3144, 3021-3032, 3033-3041, 3044-3049, 3053-3068, 3111-3124, 3126-3135, 3137-3141, 3250.

       

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

27 February 2024 - Iwakuni B1123 - Scheduled Maintenance
  • Completed
    February 27, 2024 at 12:44 AM
    Completed
    February 27, 2024 at 12:44 AM

    Maintenance Complete

  • In progress
    February 27, 2024 at 12:00 AM
    In progress
    February 27, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    February 27, 2024 at 12:00 AM
    Planned
    February 27, 2024 at 12:00 AM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Building: 1123

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

26 February 2024, Iwakuni B 1121 - Scheduled Maintenance 1030 - 1200
  • Planned
    February 26, 2024 at 1:30 PM
    Planned
    February 26, 2024 at 1:30 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 1121

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

  • Completed
    February 26, 2024 at 2:14 AM
    Completed
    February 26, 2024 at 2:14 AM

    Maintenance Complete

26 February 2024, Iwakuni B 1122 - Scheduled Maintenance 1300 - 1430
  • Completed
    February 26, 2024 at 4:56 AM
    Completed
    February 26, 2024 at 4:56 AM

    Maintenance Complete.

  • In progress
    February 26, 2024 at 4:00 AM
    In progress
    February 26, 2024 at 4:00 AM
    Maintenance is now in progress
  • Planned
    February 26, 2024 at 4:00 AM
    Planned
    February 26, 2024 at 4:00 AM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 1122

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Feb 2024 to Apr 2024

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