Americable - Notice history

All systems operational

Notice history

Dec 2023

Network Incident: SA Emergency Network Outage
  • Resolved
    Resolved

    We implemented a fix and modems are back online.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    We are currently investigating this network service incident.
    Affected buildings:
    CHILLIS-GAS STATION
    310-FFSC
    LAWN GARDEN CENTER

Dec. 28 to Dec. 29, 2023 - Ikego - Scheduled Maintenance
  • Completed
    December 28, 2023 at 9:00 PM
    Completed
    December 28, 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    December 28, 2023 at 2:00 PM
    In progress
    December 28, 2023 at 2:00 PM

    Maintenance is now in progress

  • Planned
    December 28, 2023 at 2:00 PM
    Planned
    December 28, 2023 at 2:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 672, 673, 675, 677, 678, 682, 683, 684, 686, 687, 688, 689, 691, 693, 694, 695, 696, 697, 698, 699, 824

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Local TV service Incident: Sasebo Emergency Outage
  • Resolved
    Resolved

    This service incident has been resolved.
    All services have been restored and operating as they should be with local Japanese TV channels.

    Americable Technical Support Numbers โ€“ Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Identified
    Identified

    We are currently investigating this local TV channel incident.

22 Dec - Ikego - Scheduled Maintenance
  • Completed
    December 21, 2023 at 9:00 PM
    Completed
    December 21, 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    December 21, 2023 at 3:00 PM
    In progress
    December 21, 2023 at 3:00 PM

    Maintenance is now in progress

  • Planned
    December 21, 2023 at 3:00 PM
    Planned
    December 21, 2023 at 3:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 665, 679, 680, 692

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area Incident: Atsugi Network Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3055, 3056, 3057, 925, 3058

Nov 2023

Network Incident: Sasebo and Iwakuni Network Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Sasebo and Iwakuni are experiencing a network outage impacting internet and cable. We are currently investigating this network service incident.

Local TV service Incident: Multiple AFN Channels Artifacting/Freezing/No Signal
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    AFN implemented a fix and are currently monitoring the result.

  • Update
    Update

    AFN is continuing to work on a fix for this incident.

  • Update
    Update

    AFN is continuing to work on a fix for this incident.

  • Update
    Update

    AFN is continuing to work on a fix for this incident.

  • Identified
    Identified

    Multiple AFN channels impacted. AFN is currently troubleshooting the issue.

22 November - Yokosuka - Scheduled Maintenance
  • Completed
    November 21, 2023 at 9:01 PM
    Completed
    November 21, 2023 at 9:01 PM

    Maintenance has completed successfully

  • In progress
    November 21, 2023 at 3:01 PM
    In progress
    November 21, 2023 at 3:01 PM

    Maintenance is now in progress

  • Planned
    November 21, 2023 at 3:01 PM
    Planned
    November 21, 2023 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3154, C3, C9, C2, 3128, C1, C20, B37, 3100, 3102, 3104, 3106, 3108, 3110, 3115, 3117, 1376, CC39, C31, C32, C89, 3119, C91, 3121, 3122, C93, 3123, C97, 3125, C98, C99

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

17 NOV IWAKUNI - Scheduled Maintenance
  • Completed
    November 16, 2023 at 11:26 PM
    Completed
    November 16, 2023 at 11:26 PM

    Maintenance has completed successfully.

  • Planned
    November 16, 2023 at 10:30 PM
    Planned
    November 16, 2023 at 10:30 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 9500 and 9510

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area Incident: Iwakuni Atago Hills Network Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    001-019
    131-148

Oct 2023

AmericableTV channels down
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Notified at 12:21am that our circuit with NTT is down; IPTV channels (120-950) are affected. We are currently investigating this incident.

27 OCT - Yokosuka - Scheduled Maintenance
  • Completed
    October 26, 2023 at 9:00 PM
    Completed
    October 26, 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    October 26, 2023 at 3:00 PM
    In progress
    October 26, 2023 at 3:00 PM

    Maintenance is now in progress

  • Planned
    October 26, 2023 at 3:00 PM
    Planned
    October 26, 2023 at 3:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3810, 3812, 3816, 3823, 3826, 3839, 3835, 3826, 3635, 3354, 1257, G59 post office, 1258, ball fields, 3835, 3849, 3859, 3865, 3816 fire Station, 1250, 1251, 1252, 1253, 1257, 1258, 1259, 1292, H12, 1351, 1352, 1353, 1313, 1330, 1331, 1332, 1333, 1334, 1335, 1336, 1337, 1338, 1339, 1340, 1341, 1342, 1343, 1344, 1345, 1346, 1347, 1348, 1349, 1350, 1464.

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

IP_TV service incident: Sundance (243) & Sportsman (216)
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Sportsman channel has been resolved. We are continuing to work on a fix for the Sundance channel.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Update
    Update

    We are still investigating this incident.

  • Update
    Update

    We are still investigating this incident.

  • Update
    Update

    We are still investigating this incident.

  • Investigating
    Investigating

    Currently seeing periodic freeze framing for Sundance and Sportsman channels on AmericableTV. We are currently investigating this IP_TV incident.

26 October - Ikego - Scheduled Maintenance
  • Completed
    October 25, 2023 at 9:01 PM
    Completed
    October 25, 2023 at 9:01 PM

    Maintenance has completed successfully

  • In progress
    October 25, 2023 at 3:01 PM
    In progress
    October 25, 2023 at 3:01 PM

    Maintenance is now in progress

  • Planned
    October 25, 2023 at 3:01 PM
    Planned
    October 25, 2023 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Affected customers:
    All Ikego customers

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Ikego Service Outage
  • Resolved
    Resolved

    This service incident has been resolved.
    All services have been restored and operating as they should be.

    Americable Technical Support Numbers โ€“ Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Identified
    Identified

    Issue effecting service in Ikego Building 665 has been identified. We are working on resolving the issue as quickly as possible.

Oct 2023 to Dec 2023

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