Americable - Notice history

System Under Maintenance

100.0% uptime

Yokosuka - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Ikego - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Atsugi - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Iwakuni - Under maintenance

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Sasebo - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Hario - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023
100.0% uptime

Yokosuka - AmericableTV - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Ikego - AmericableTV - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Atsugi - AmericableTV - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Iwakuni - AmericableTV - Under maintenance

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Sasebo - AmericableTV - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Hario - AmericableTV - Operational

100.0% uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Notice history

View current status

May 2023

INVESTIGATING Isolated Area Incident:
ResolvedDegraded performance1 hour 55 minutes
  • ResolvedUTC

    This service incident has been resolved.
    All services have been restored.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka Technical Support: 241-2288
    Atsugi Technical Support: 264-2288
    Sasebo Technical Support: 241-2288
    Iwakuni Technical Support: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • IdentifiedUTC

    The source of the problem has been identified. Repairs are in progress to restore services.

  • InvestigatingUTC

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    ALL UH buildings

MAY24
Americable system maintenance for Sasebo, Yokosuka, Atsugi, and Ikego
CompletedMaintenance1 hour 50 minutes
  • CompletedMay 24, 2023 at 4:55 PMUTC

    Maintenance has completed successfully.

  • UpdateMay 24, 2023 at 3:27 PMUTC

    Sasebo portion of maintenance complete.

  • In progressMay 24, 2023 at 3:05 PMUTC

    Maintenance is now in progress

  • PlannedMay 24, 2023 at 3:05 PMUTC

    Americable will be conducting system maintenance to equipment servicing Sasebo, Hario, Yokosuka, Atsugi, and Ikego. There will be a brief disruption of Internet service in the areas indicated below during this maintenance window as we reboot the routers for those areas.

    Maintenance type:
    Network equipment maintenance (router firmware update Sasebo)
    Cable replacement (Yokosuka/Ikego/Atsugi)

    Services Affected:
    Internet and TV

    Time Frame:
    Start: 25 May 2023, Thursday 00:05 JST
    End: 25 May 2023, Thursday 02:00 JST

    Affected Customers: All Sasebo, Hario, Yokosuka, Atsugi, and Ikego.

    We apologize for the inconvenience and appreciate your patience. If you have any questions about this outage, please call 241-2288 and press 2 during the recording.

INVESTIGATING Isolated Area Incident:
Resolved6 hours 6 minutes
  • ResolvedUTC

    This service incident has been resolved.
    All services have been restored.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka Technical Support: 241-2288
    Atsugi Technical Support: 264-2288
    Sasebo Technical Support: 241-2288
    Iwakuni Technical Support: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • IdentifiedUTC

    The source of the problem has been identified. Repairs are in progress to restore services.

  • InvestigatingUTC

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    Buildings 3044 through 3049

MAY24
INVESTIGATING Isolated Area Incident:
ResolvedMaintenance5 hours 14 minutes
  • ResolvedUTC

    Sasebo Navy Lodge modems back online. Power is back on for the Navy Lodge.

    This service incident has been resolved.
    All services have been restored.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka Technical Support: 241-2288
    Atsugi Technical Support: 264-2288
    Sasebo Technical Support: 241-2288
    Iwakuni Technical Support: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • IdentifiedUTC

    Sasebo Navy Lodge modems out due to power outage in both buildings.

Apr 2023

No notices reported this month

Mar 2023

No notices reported this month

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