Americable - Notice history

All systems operational

Notice history

Aug 2023

Local TV service Incident: Free Military Tier
  • Resolved
    Resolved

    channels back up

  • Investigating
    Investigating

    We are currently investigating this local TV channel incident.

Notice of outage: Yokosuka, Ikego & Atsugi - Provider Scheduled Maintenance (31 August 2023)
  • Completed
    August 30, 2023 at 10:00 PM
    Completed
    August 30, 2023 at 10:00 PM

    Maintenance has completed successfully

  • In progress
    August 30, 2023 at 4:00 PM
    In progress
    August 30, 2023 at 4:00 PM

    Maintenance is now in progress

  • Planned
    August 30, 2023 at 4:00 PM
    Planned
    August 30, 2023 at 4:00 PM

    Dear Americable Customers,

    Americable’s service provider will be conducting scheduled maintenance during the timeframe noted below. As a result, our customers will experience an interruption of Internet and IP TV service. This outage will not affect AFN and Japanese programming.

    Maintenance Time:
    Start: 31 August 2023, Thursday 01:00 JST
    End: 31 August 2023, Thursday 07:00 JST

    Affected Customers:
    Yokosuka, Ikego and Atsugi Customers

    Maintenance Type:
    Americable service provider maintenance

    Customers will experience an interruption of Internet and Television service during this maintenance period. It will also not impact our FREE Military tier service consisting of the AFN and Japanese programming.

    For alerts and status of Americable planned maintenance and outage alerts, please go to our web site, and at the top of the page click on “Service Status”. From there you can view the status of our systems to see if your location is affected. You can also sign-up for e-mail alerts if desired based on where you live. For a detailed description on how to sign up please go to: https://kb.americable.net/knowledge-base/how-to-subscribe-to-americable-status/.

    We apologize for the inconvenience and appreciate your patience. If you have any questions, please call 241-2288 and press 2 during the recording.

    Regards,
    Americable Intl Japan, Inc.

Notice of outage: Iwakuni, Sasebo & Hario - Provider Scheduled Maintenance (30 August 2023)
  • Completed
    August 29, 2023 at 10:00 PM
    Completed
    August 29, 2023 at 10:00 PM

    Maintenance has completed successfully

  • In progress
    August 29, 2023 at 4:00 PM
    In progress
    August 29, 2023 at 4:00 PM

    Maintenance is now in progress

  • Planned
    August 29, 2023 at 4:00 PM
    Planned
    August 29, 2023 at 4:00 PM

    Dear Americable Customers,

    Americable’s service provider will be conducting scheduled maintenance during the timeframe noted below. As a result, our customers will experience an interruption of Internet and IP TV service. This outage will not affect AFN and Japanese programming.

    Maintenance Time:
    Start: 30 August 2023, Wednesday 01:00 JST
    End: 30 August 2023, Wednesday 07:00 JST

    Affected Customers:
    Iwakuni, Sasebo and Hario Customers

    Maintenance Type:
    Americable service provider maintenance

    Customers will experience an interruption of Internet and Television service during this maintenance period. It will also not impact our FREE Military tier service consisting of the AFN and Japanese programming.

    To see the status of Americable planned maintenance and outage alerts, please go to our web site, and click on “Service Status”. From there you can view the status of our systems to see if your location is affected. You can also sign-up for e-mail alerts if desired based on where you live. For a detailed description on how to sign up please go to: https://kb.americable.net/knowledge-base/how-to-subscribe-to-americable-status/.

    We apologize for the inconvenience and appreciate your patience. If you have any questions, please call 241-2288 and press 2 during the recording.

    Regards,
    Americable Intl Japan, Inc.

24 Aug - Sasebo - Scheduled Maintenance
  • Completed
    August 23, 2023 at 9:00 PM
    Completed
    August 23, 2023 at 9:00 PM

    Maintenance has completed successfully

  • In progress
    August 23, 2023 at 3:00 PM
    In progress
    August 23, 2023 at 3:00 PM

    Maintenance is now in progress

  • Planned
    August 23, 2023 at 3:00 PM
    Planned
    August 23, 2023 at 3:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 580, 581, 582, 583, 541, 542, 538, 539, 540, 547, 546, 524, 533, 532, 531, 530, 545, 520, 1618, 502, 500, 1530, 1512, 508

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area Incident: Hario Housing
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    Contractors cut fiber optic cable. Technicians are on-site working to repair.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Hario Base in Buildings Impacted:
    5000, 5001, 5002, 5003, 5004, 5005, 5006, 5007, 5008, 5009, 5010, 5011, 5012, 5013, 5014, 5015, 5016, 5017, 5018, 5019, 5020, 5021, 5022, 5039, 5139

Jul 2023

Yokosuka Scheduled Maintenance
  • Completed
    July 27, 2023 at 9:01 PM
    Completed
    July 27, 2023 at 9:01 PM

    Maintenance has completed successfully

  • In progress
    July 27, 2023 at 3:01 PM
    In progress
    July 27, 2023 at 3:01 PM

    Maintenance is now in progress

  • Planned
    July 27, 2023 at 3:01 PM
    Planned
    July 27, 2023 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3330, 1555, 1496, 1407, E18, 3201, 1401, 1400, 3209, E22, 1493, 3136, 3137, C-39, 3131, 3132, 3133, 3134, 3135, 1471, 1387, 1388, 4445, 4446, 4372, 4373, 1452, 1451, 1453, 1454, 1389, 1264, 1265, 1266, 4441, 4438, 1150, 1151, 1152.

    Internet and Television Service will be interrupted during this maintenance. We apologize for the inconvenience and appreciate your patience. If you have questions, please call 241-2288 and press 2 during the recording.

Atsugi - Emergency Maintenance
  • Completed
    July 27, 2023 at 1:31 AM
    Completed
    July 27, 2023 at 1:31 AM

    We are conducting an emergency maintenance for the following buildings:

    Buildings: 75, 71, 70, 407, and 564

    Services will be interrupted while making repairs.

Atsugi Scheduled Maintenance
  • Completed
    July 26, 2023 at 9:01 PM
    Completed
    July 26, 2023 at 9:01 PM

    Maintenance has completed successfully

  • In progress
    July 26, 2023 at 3:01 PM
    In progress
    July 26, 2023 at 3:01 PM

    Maintenance is now in progress

  • Planned
    July 26, 2023 at 3:01 PM
    Planned
    July 26, 2023 at 3:01 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 75, 924, 958, 980, 981, 982, 983, 985, 986, 988, 989, 991, 993, 994, 995, 998, 999, 1300, 1301, 1302, 1306, 3043, 3044, 3046, 3047, 3048, 3049, 3137, 3138, 3139, 3140, 3141.

    Internet and Television Service will be interrupted during this maintenance. We apologize for the inconvenience and appreciate your patience. If you have questions, please call 241-2288 and press 2 during the recording.

AFN channels out from source
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

Atsugi Scheduled Maintenance
  • Completed
    July 26, 2023 at 1:21 AM
    Completed
    July 26, 2023 at 1:21 AM

    Maintenance has completed. Modems are back online.

  • In progress
    July 26, 2023 at 12:00 AM
    In progress
    July 26, 2023 at 12:00 AM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3131, 3133, 3134

    Internet and Television Service will be interrupted during this maintenance. We apologize for the inconvenience and appreciate your patience. If you have questions, please call 241-2288 and press 2 during the recording.

Jun 2023

Iwakuni Node 19D Internet Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to work on a fix for this incident.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Update
    Update

    We are still currently investigating the "partial outage" service incident.

  • Investigating
    Investigating

    We are currently investigating an internet service incident on Iwakuni base Node 19.

    Affected buildings located around Tulip Drive and Salvia drive IW.
    BLD: 9601,9602,9603,9604,9605,9606,9607,9608,9609,9610,9611,9612,9613,9614,9615

Provider TV Maintenance
  • Completed
    June 29, 2023 at 10:00 AM
    Completed
    June 29, 2023 at 10:00 AM

    Maintenance has completed successfully

  • In progress
    June 29, 2023 at 4:00 AM
    In progress
    June 29, 2023 at 4:00 AM

    Maintenance is now in progress

  • Planned
    June 29, 2023 at 4:00 AM
    Planned
    June 29, 2023 at 4:00 AM

    Our TV provider will be performing an Urgent Maintenance on their redundancy path affecting the below channels (Redundancy Path Only):

    Maintenace time frame is today, 1300-1900 local time.

    FoodNetworkEast_HD

    TLCEastHD

    ScienceEastHD

    LifetimeMovieNetworkEastHD

    HGTVEastHD

    USANetworkEast_HD

    ComedyCentralEast_HD

    HallmarkMoviesMysteriesEastHD

    TVLandEast_HD

    BETEastHD

    ParamountNetworkEast_HD

    AEEastHDPIP

    LifetimeEastHD

    WEtvEast_HD

    InvestigationDiscoveryEast_HD

    ViceTVEast_HD

    HallmarkChannelEast_HD

    AnimalPlanetEast_HD

    AEEast_HD

    MTVEastHD

    NickelodeonEastHD

    DiscoveryChannelEast_HD

    MSNBCEastHD

    HistoryEastHD

    VH1EastHD

    CMTEastHD

    FreeformEastHD

    TLCEastHD_PIP

    SyfyEastHD

Ikego Emergency Outage - Bldg 699
  • Resolved
    Resolved

    This incident has been resolved for Bldg 699 at 5:47pm.

  • Update
    Update

    Outage starting now Outage started at 1707

  • Investigating
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    699 Ikego

INVESTIGATING IP_TV service incident:
  • Resolved
    Resolved

    This service incident has been resolved.
    All services have been restored and operating as they should be.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Monitoring
    Monitoring

    Repairs have been implemented to the service outage.
    We are currently monitoring the result to ensure repairs are successful in restoring all services.

  • Investigating
    Investigating

    We are currently investigating this IP_TV incident.

Yokosuka Scheduled Maintenance
  • Completed
    June 20, 2023 at 1:11 AM
    Completed
    June 20, 2023 at 1:11 AM

    Scheduled Maintenance has completed successfully.

  • Update
    June 20, 2023 at 1:02 AM
    In progress
    June 20, 2023 at 1:02 AM

    BLD 1492 completed.

  • Update
    June 20, 2023 at 12:50 AM
    In progress
    June 20, 2023 at 12:50 AM

    BLD 1721 completed at 0944.

  • Update
    June 20, 2023 at 12:49 AM
    In progress
    June 20, 2023 at 12:49 AM

    BLD 1393 completed at 0927.

  • In progress
    June 19, 2023 at 11:00 PM
    In progress
    June 19, 2023 at 11:00 PM

    BLD 1530 Completed.

Jun 2023 to Aug 2023

Next