Americable - Notice history

Hario experiencing major outage

Notice history

Sep 2024

Network Incident: YS EMERGENCY MAINTENANCE NODE 10
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Emergency maintenance is required on Node 10.

    buildings affected:

    1803, 4821, 4822, 1851, 4834, 1311, 1260, 1235, 1234, 4328, 4302, 4364, 5013, 4808, 4818, 1309, 1310, 1397, J530, 4801, 4849, JMOEM01, 4827, 1540, 4831, 1604, 1727

Yokosuka - Scheduled Maintenance - Wifi outage
  • Completed
    September 25, 2024 at 1:48 AM
    Completed
    September 25, 2024 at 1:48 AM

    Install complete. Services restored.

  • In progress
    September 24, 2024 at 11:52 PM
    In progress
    September 24, 2024 at 11:52 PM
    Maintenance is now in progress
  • Planned
    September 24, 2024 at 11:52 PM
    Planned
    September 24, 2024 at 11:52 PM

    Americable will be conducting maintenance at the following location to install extra power outlets for further installs later.

    Buildings: 1475

    Internet services will be interrupted at this location during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Network Outage - Atsugi
  • Resolved
    Resolved

    We are currently investigating a network outage for Atusgi. Will update with affected buildings shortly.

    Known affected buildings:

    3021

    3022

    3024

    3025

    3026

    3028

    3029

    3030

    3032

    3062

    3063

    3064

    3065

    3066

    3143

Outage - AFN Channels
  • Update
    Update
    This incident has been resolved.
  • Update
    Update

    We are continuing to work on a fix for this incident. Channels may become viewable during this time but we are still investigating the outage.

  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an outage with AFN channels.

Outage - AFN Channels
  • Resolved
    Resolved

    We are currently investigating an outage involving the AFN Channels on the Americable TV.

Aug 2024

28 August, 2024 - Yokosuka & Ikego - Scheduled Maintenance
  • Completed
    August 27, 2024 at 9:00 PM
    Completed
    August 27, 2024 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    August 27, 2024 at 3:05 PM
    In progress
    August 27, 2024 at 3:05 PM
    Maintenance is now in progress
  • Planned
    August 27, 2024 at 3:05 PM
    Planned
    August 27, 2024 at 3:05 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: All

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

8/8/2024 | Iwakuni Base | Scheduled Maintenance
  • Completed
    August 08, 2024 at 10:29 AM
    Completed
    August 08, 2024 at 10:29 AM
    Maintenance has completed successfully.
  • In progress
    August 08, 2024 at 4:30 AM
    In progress
    August 08, 2024 at 4:30 AM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings:

    1122

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

8 August 2024 - Atsugi - Scheduled Maintenance
  • Completed
    August 07, 2024 at 11:57 PM
    Completed
    August 07, 2024 at 11:57 PM
    Maintenance has completed successfully.
  • In progress
    August 07, 2024 at 11:00 PM
    In progress
    August 07, 2024 at 11:00 PM
    Maintenance is now in progress
  • Planned
    August 07, 2024 at 11:00 PM
    Planned
    August 07, 2024 at 11:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 70, 71, 75, 77, 79, 81, 84, 89, 407, 409, 564, 617, 949, 978, 987, 1290 and 1310.

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

**Aug 8th -IWAKUNI** - Scheduled Maintenance
  • Completed
    August 07, 2024 at 10:08 PM
    Completed
    August 07, 2024 at 10:08 PM
    Maintenance has completed successfully.
  • In progress
    August 07, 2024 at 8:30 PM
    In progress
    August 07, 2024 at 8:30 PM
    Maintenance is now in progress
  • Planned
    August 07, 2024 at 8:30 PM
    Planned
    August 07, 2024 at 8:30 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 9127-9139 and 9030-9126

    Internet and Television Service will be interrupted in those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

8 August, 2024 - Iwakuni - Scheduled Maintenance
  • Completed
    August 07, 2024 at 10:30 PM
    Completed
    August 07, 2024 at 10:30 PM
    Maintenance has completed successfully
  • In progress
    August 07, 2024 at 8:30 PM
    In progress
    August 07, 2024 at 8:30 PM
    Maintenance is now in progress
  • Planned
    August 07, 2024 at 8:30 PM
    Planned
    August 07, 2024 at 8:30 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 9030, 9031, 9032, 9033, 9034, 9035, 9036, 9037, 9038, 9039, 9040, 9041, 9042, 9043, 9044, 9045, 9046, 9047, 9048, 9049, 9050, 9051, 9052, 9053, 9119, 9120, 9121, 9122, 9123, 9124, 9125, 9126, 9127, 9128, 9129, 9130, 9131, 9132, 9133, 9134, 9135, 9136, 9137, 9138, 9139.

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Jul 2024

Isolated Area Incident:
  • Resolved
    Resolved

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    - 672

    - 673

    - 675

    - 678

    - 682

    - 683

    - 684

    - 686

    - 687

    - 688

    - 689

    - 691

    - 695

    - 696

    - 697

    - 698

    - 699

    - 824

Isolated Area Incident
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating an isolated outage in Yokosuka.

    Currently affecting housing in the Nimitz area.

18 July 2024 - Yokosuka, Atsugi & Ikego - Scheduled Maintenance
  • Completed
    July 17, 2024 at 9:00 PM
    Completed
    July 17, 2024 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    July 17, 2024 at 6:00 PM
    In progress
    July 17, 2024 at 6:00 PM
    Maintenance is now in progress
  • Planned
    July 17, 2024 at 6:00 PM
    Planned
    July 17, 2024 at 6:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: Entire Base

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

17 July 2024 - Iwakuni, Sasebo & Hario - Scheduled Maintenance
  • Completed
    July 16, 2024 at 9:00 PM
    Completed
    July 16, 2024 at 9:00 PM
    Maintenance has completed successfully
  • In progress
    July 16, 2024 at 6:00 PM
    In progress
    July 16, 2024 at 6:00 PM
    Maintenance is now in progress
  • Planned
    July 16, 2024 at 6:00 PM
    Planned
    July 16, 2024 at 6:00 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: Entire Base

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

17 July 2024 - Sasebo & Hario - Scheduled Maintenance
  • Completed
    July 16, 2024 at 6:28 PM
    Completed
    July 16, 2024 at 6:28 PM

    Maintenance is complete.

  • In progress
    July 16, 2024 at 3:05 PM
    In progress
    July 16, 2024 at 3:05 PM
    Maintenance is now in progress
  • Planned
    July 16, 2024 at 3:05 PM
    Planned
    July 16, 2024 at 3:05 PM

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: Entire Base

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Jul 2024 to Sep 2024

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