Americable - Notice history

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Notice history

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Jan 2024

Local TV service Incident:
Resolved28 minutes
  • Resolved
    UTC
    Resolved

    The issue has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

    All local TV channels are affected.

IP_TV service incident:
Resolved6 hours 11 minutes
  • Resolved
    UTC
    Resolved

    This issue has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating this IP_TV incident for Android devices:

    • Channel 113 KRY

Local TV service Incident: IWAKUNI AFN/Local Channels Outage
Resolved
  • Resolved
    UTC
    Resolved

    We are currently investigating this local TV channel incident.

Isolated Area Incident: Yokosuka Network Outage
Resolved
  • Resolved
    UTC
    Resolved

    We are currently investigating an isolated service incident.
    Ships Impacted:
    USS Antietam Cg-54
    USS Ralph Johnson DDG-114
    USS Ronald Reagan CVN 76
    USS Blueridge Lcc-19
    USS Rafael Peralta
    USS DEWEY DDG-105
    Amsec Valve Barge

IP_TV service incident:
Resolved1 hour 54 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating this IP_TV incident for Android devices.

    • Channel 111, YAB

Dec 2023

Network Incident: SA Emergency Network Outage
ResolvedPartial outage5 hours 23 minutes
  • Resolved
    UTC
    Resolved

    We implemented a fix and modems are back online.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    We are currently investigating this network service incident.
    Affected buildings:
    CHILLIS-GAS STATION
    310-FFSC
    LAWN GARDEN CENTER

DEC28
Dec. 28 to Dec. 29, 2023 - Ikego - Scheduled Maintenance
CompletedMaintenance7 hours
  • Completed
    December 28, 2023 at 9:00 PMUTC
    Completed
    December 28, 2023 at 9:00 PMUTC

    Maintenance has completed successfully

  • In progress
    December 28, 2023 at 2:00 PMUTC
    In progress
    December 28, 2023 at 2:00 PMUTC

    Maintenance is now in progress

  • Planned
    December 28, 2023 at 2:00 PMUTC
    Planned
    December 28, 2023 at 2:00 PMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 672, 673, 675, 677, 678, 682, 683, 684, 686, 687, 688, 689, 691, 693, 694, 695, 696, 697, 698, 699, 824

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Local TV service Incident: Sasebo Emergency Outage
ResolvedPartial outage5 hours 9 minutes
  • Resolved
    UTC
    Resolved

    This service incident has been resolved.
    All services have been restored and operating as they should be with local Japanese TV channels.

    Americable Technical Support Numbers – Available 24 Hours
    Yokosuka: 241-2288
    Atsugi: 264-2288
    Sasebo: 241-2288
    Iwakuni: 241-2288
    Technical Support from a cell phone: 046-896-2288 (Japan)

  • Identified
    UTC
    Identified

    We are currently investigating this local TV channel incident.

DEC21
22 Dec - Ikego - Scheduled Maintenance
CompletedMaintenance6 hours
  • Completed
    December 21, 2023 at 9:00 PMUTC
    Completed
    December 21, 2023 at 9:00 PMUTC

    Maintenance has completed successfully

  • In progress
    December 21, 2023 at 3:00 PMUTC
    In progress
    December 21, 2023 at 3:00 PMUTC

    Maintenance is now in progress

  • Planned
    December 21, 2023 at 3:00 PMUTC
    Planned
    December 21, 2023 at 3:00 PMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 665, 679, 680, 692

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area Incident: Atsugi Network Outage
ResolvedPartial outage3 hours
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    3126, 3127, 3128, 3129, 3130, 3131, 3132, 3133, 3134, 3135, 3055, 3056, 3057, 925, 3058

Nov 2023

Network Incident: Sasebo and Iwakuni Network Outage
ResolvedMajor outage27 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating

    Sasebo and Iwakuni are experiencing a network outage impacting internet and cable. We are currently investigating this network service incident.

Local TV service Incident: Multiple AFN Channels Artifacting/Freezing/No Signal
ResolvedMajor outage24 hours 4 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    AFN implemented a fix and are currently monitoring the result.

  • Update
    UTC
    Update

    AFN is continuing to work on a fix for this incident.

  • Update
    UTC
    Update

    AFN is continuing to work on a fix for this incident.

  • Update
    UTC
    Update

    AFN is continuing to work on a fix for this incident.

  • Identified
    UTC
    Identified

    Multiple AFN channels impacted. AFN is currently troubleshooting the issue.

NOV21
22 November - Yokosuka - Scheduled Maintenance
CompletedMaintenance6 hours
  • Completed
    November 21, 2023 at 9:01 PMUTC
    Completed
    November 21, 2023 at 9:01 PMUTC

    Maintenance has completed successfully

  • In progress
    November 21, 2023 at 3:01 PMUTC
    In progress
    November 21, 2023 at 3:01 PMUTC

    Maintenance is now in progress

  • Planned
    November 21, 2023 at 3:01 PMUTC
    Planned
    November 21, 2023 at 3:01 PMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 3154, C3, C9, C2, 3128, C1, C20, B37, 3100, 3102, 3104, 3106, 3108, 3110, 3115, 3117, 1376, CC39, C31, C32, C89, 3119, C91, 3121, 3122, C93, 3123, C97, 3125, C98, C99

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

NOV16
17 NOV IWAKUNI - Scheduled Maintenance
CompletedMaintenance56 minutes
  • Completed
    November 16, 2023 at 11:26 PMUTC
    Completed
    November 16, 2023 at 11:26 PMUTC

    Maintenance has completed successfully.

  • Planned
    November 16, 2023 at 10:30 PMUTC
    Planned
    November 16, 2023 at 10:30 PMUTC

    Americable will be conducting maintenance to the systems servicing the buildings listed below.

    Buildings: 9500 and 9510

    Internet and Television Service will be interrupted to those locations during this maintenance.

    We apologize for the inconvenience and appreciate your patience. Please reach out to our Technical Support Center at 241-2288 or (046-896-2288) and press 2 during the recording for any questions or if you encounter any issues during or after this maintenance.

Isolated Area Incident: Iwakuni Atago Hills Network Outage
ResolvedPartial outage30 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently investigating an isolated service incident.
    Buildings Impacted:
    001-019
    131-148

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